Cuisora Support
Need help with recipes, meal plans, or your subscription? We’re here to help.
Contact us
Email us and we’ll reply within 2 business days. Please include your iPhone model, iOS version, and a short description of the problem. A screenshot helps a lot.
Email arpit.s@singhfolio.appFrequently asked questions
Subscriptions & billing
How do I cancel my subscription?
Open iPhone Settings › tap your name › Subscriptions › Cuisora › Cancel Subscription. You can also tap Manage subscription inside the app. You keep Premium until the end of the period you already paid for.
How do I get a refund?
Apple processes all App Store payments, so refunds are requested from Apple. Go to reportaproblem.apple.com, sign in, choose Request a refund, and select your Cuisora purchase.
I paid, but Premium isn’t unlocked
Open the subscription screen in Cuisora and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to subscribe. If it still doesn’t work, email us your purchase date, but please don’t send payment card details.
Can I use my subscription on another device?
Yes. Install Cuisora on another device signed in to the same Apple Account, then tap Restore Purchases.
Recipes & AI
Can I trust the app with my food allergies?
Cuisora uses your allergies to filter recipes and guide AI suggestions, but it can make mistakes. Always read the full ingredient list and product labels yourself. Cuisora is not a substitute for advice from a doctor or allergist.
The AI gave a wrong or strange answer
AI replies and meal plans are generated automatically and can be inaccurate. Try rephrasing your request or regenerating the plan. If something looks unsafe or offensive, please email us what you asked and what the app replied so we can improve it.
Is my chat sent to the cloud?
When you use cloud AI, your messages and relevant preferences are sent to OpenAI to generate a reply. If you choose an on-device AI option, your messages stay on your device. See our Privacy Policy for details.
Recipes aren’t loading
Check your internet connection, then pull down to refresh. If you have very strict filters (several allergies plus a low calorie target and short cooking time), there may be fewer matching recipes, so try relaxing one filter. If recipes still don’t load, email us.
How do I change my diet, calories, or allergies?
Go to the Profile tab and update your preferences. New recipe searches and meal plans will use your updated settings.
Your data
Do I need an account?
No. Cuisora doesn’t require sign-up. Your profile, meal plans, and shopping lists are stored on your device.
How do I delete my data?
You can clear chat history and delete meal plans and shopping lists inside the app. Deleting the Cuisora app removes all data stored on your device. For data held by our service providers, email us and we’ll help.
Will my data move to a new iPhone?
Cuisora data is stored on your device and is not synced through iCloud. It may carry over if you restore your new iPhone from a full backup of your old one.